KYC verification should take just a few minutes, but some people fail repeatedly. This article helps you troubleshoot each possible cause and find a solution. If you haven't registered yet, register on Binance first, then follow the methods below to complete verification.
Cause 1: Poor Document Photo Quality
This is the most common reason for failure.
Specific issues and solutions:
- Blurry photo: Hold your phone steady and ensure good lighting. Use the main camera, not the front-facing one
- Glare: The plastic coating on ID cards reflects light easily. Adjust the angle or light source to avoid glare
- Corners cut off: All four corners of the document must be visible in the frame
- Information obstructed: Fingers, hair, etc. must not cover any text or photo on the document
- Messy background: Use a solid-color background (white paper, desk) so the document stands out clearly
- Re-photographed screen: Don't photograph a document displayed on a screen — you must photograph the physical document
Tips for taking good photos:
- Shoot near a window during the day (use natural light)
- Place the document flat on a light-colored surface
- Shoot from directly above, don't tilt
- Make sure the focus is sharp before pressing the shutter
Cause 2: Facial Recognition Failure
Common issues:
- Lighting too dark or too bright
- Wearing glasses, mask, or hat
- Complex background
- Camera smudged or covered by a screen protector
- Unstable network causing video lag
Solutions:
- Find an evenly-lit indoor environment
- Remove glasses and other accessories
- Face a simple background (white wall)
- Clean the camera lens
- Ensure stable network (WiFi recommended)
- Follow on-screen prompts slowly (turning head, blinking, etc.)
Cause 3: Information Mismatch
The personal information you enter must exactly match what's on your document.
Common errors:
- Name entered in pinyin instead of Chinese characters
- ID number entered incorrectly
- Wrong date of birth
- Inconsistent simplified/traditional Chinese characters
Solution: Carefully cross-check every character and digit against your ID card.
Cause 4: Expired Document
An expired ID card will not pass KYC. Check the expiration date on your ID — if it's expired, you'll need to get a new one first.
Documents expiring within 3 months may also be rejected in some cases.
Cause 5: Document Already in Use
One ID card can only verify one Binance account. If you previously used this document for another account (even if you've forgotten about it), the new account will fail verification.
Solutions:
- Try recovering the old account (use "Forgot Password")
- If you genuinely don't remember having an old account, contact Binance support
- Support may request additional identity verification
Cause 6: Unsupported Document Type
Supported document types on Binance:
- National ID card (most countries)
- Passport
- Driver's license (some regions)
Not supported:
- Temporary ID cards (in some cases)
- Student ID cards
- Social security cards
- Other unofficial identity documents
Cause 7: Network or System Issues
Sometimes the problem isn't on your end — it's a Binance system or network issue.
Symptoms:
- Photo upload stuck on "Processing"
- Page errors
- No response after submission
Solutions:
- Try again at a different time (avoid peak hours)
- Switch between WiFi and mobile data
- Try both the app and web versions
- Clear app cache and retry
What If It Keeps Failing?
If you've tried everything above and still can't pass:
Contact Live Support
- Open Binance App, go to Help Center, then Contact Support
- Select "Identity Verification" related issues
- Describe your problem in detail and the methods you've already tried
- Support may offer a manual review channel
Submit a Ticket
Submit detailed information through Binance's ticket system:
- Your UID (User ID)
- Screenshots of the verification failure
- Your document type
- Number of attempts and dates
Wait and Try Again
In some cases, after multiple consecutive failures, the system temporarily restricts verification attempts. Waiting 24-48 hours before trying again may help.
Tips to Speed Up KYC Verification
- Verify during off-peak hours (morning or late night) for faster review
- Follow the Binance App's step-by-step instructions without skipping
- If the app fails, try the web version (or vice versa)
- Keep the app updated to the latest version
While KYC verification occasionally encounters issues, the vast majority of cases can be resolved by improving photo quality and environmental conditions. Be patient, try a few more times, or reach out to support for help.