Changed phone numbers or stopped using an old email? Here's how to update your linked contact information on Binance. The process involves security verification but is straightforward if you follow the steps. If you don't have a Binance account yet, sign up for Binance first.
Changing Your Email
Prerequisites
- Can log in to your Binance account normally
- Can receive verification codes on your current email or phone
- The new email isn't linked to another Binance account
Steps
- Log in to the Binance app or website
- Go to "Security Settings"
- Find "Email Verification" and tap "Change"
- Enter your new email address
- Complete security verification (at least two of the following):
- Current email verification code
- SMS verification code
- Google Authenticator code
- Verify the new email (you'll receive a verification email)
- Click the verification link or enter the code to complete binding
Post-Change Restrictions
- Withdrawals are disabled for 24 hours after changing email: This prevents hackers from changing the email and withdrawing funds
- Your login credential updates to the new email
Changing Your Phone Number
Steps
- Log in to Binance
- Security Settings → Phone Verification → Change
- Enter your new phone number
- Complete security verification:
- Current phone SMS code
- Email verification code
- Google Authenticator code
- Receive and enter the verification code sent to your new phone
- Change complete
Post-Change Restrictions
- Withdrawals are disabled for 24 hours
- Login with phone number must use the new number going forward
What If Your Old Email/Phone Is No Longer Accessible
This is the most common headache: old email was deleted or old phone number is no longer in use, so you can't receive verification codes.
Scenario 1: Other Verification Methods Still Work
If you have Google Authenticator set up and at least one contact method (email or phone) still works:
- Use the working verification method + Google Authenticator to confirm identity
- Change the non-working contact directly in security settings
Scenario 2: Cannot Receive Any Verification Codes
Contact Binance support for manual processing:
- Reach support through any accessible method (e.g., you can log into the app but can't pass security verification)
- Provide identity proof:
- ID information used for KYC
- May need a selfie holding your ID
- May need video verification
- Explain why the change is needed
- Wait for manual review: Usually 1–7 business days
Scenario 3: Can't Log In at All
If both old email and phone are inaccessible:
- Try logging in with the alternative method (if both email and phone were linked, try the other)
- Use "Forgot Password" to see if alternative verification is available
- Contact support with your identity documents ready
Important Considerations
1. Don't Do This on Public Networks
Changing security bindings is sensitive — ensure you're on a secure network.
2. Use Stable Contact Info
Bind email and phone numbers you'll use long-term — don't use temporary email or soon-to-expire phone numbers.
3. Review Other Security Settings After Changes
After changing email or phone, verify other settings are intact:
- Google Authenticator still active
- Anti-phishing code still valid
- Withdrawal whitelist functioning
4. Update Your Password Manager
If you use a password manager, update the saved Binance login information.
Recommended Security Binding Setup
Optimal security configuration:
- Email: Use Gmail or another reliable international email provider
- Phone: Your primary phone number
- Google Authenticator: Must be enabled with backup key saved
- Anti-phishing code: Set
Having all three verification methods means if one fails, the other two can help you complete verification and recovery.
Changing binding information is a routine account management task. Following the correct steps and passing security verification, it usually takes just a few minutes. The key is maintaining at least two working verification methods to avoid getting locked out entirely.